HIRE REQUIREMENTS

• 18 YEARS or older

• Valid AUSTRALIAN Photo ID or a Passport

• Valid Credit Card

• Equipment INSURANCE

Must be 18 years old or over. A valid Australian Photo ID and a major Non-Debit Credit Card with enough line of credit available to hold the full replacement value of the equipment you are renting. Once we receive your equipment back and if there are no damages or losses, the Security Deposit on your card is released. Alternatively you can provide a Certificate of Insurance that covers rented Equipment for the full replacement value, naming The Front PTY LTD: 118 Wentworth Avenue, Banksmeadow NSW 2019 as the Certificate Holder, Loss Payee or Additional Insured. In this case, we will only put a hold for the amount of your deductible on your Credit Card. We do not provide Insurance. We strongly encourage Clients to obtain an insurance policy, especially if you rent frequently or when the replacement value of your orders are high.

RENTAL RATE PERIODS

1 DAY HIRE: 43hr Rental*
Pick up anytime from 3PM the day prior and return by 10AM the day after.
e.g. Pick up Tuesday from 3PM onwards; return Thursday by 10AM. 

2 DAY / WEEKEND HIRE: 67hr Rental*
Pick up anytime from 3PM prior to Day 1 and return by 10AM after Day 2.
e.g. Pick up Friday from 3PM onwards; return Monday at 10AM. 

1 WEEK HIRE: 187hr Rental*
Pick up anytime from 3PM prior to Day 1 and return by 10AM after Day 7.
e.g. Pick up Monday from 3PM onwards; return following Tuesday by 10AM.

MONTH+ HIRE
For hire periods longer than 1 Month, please email info@thefront.com.au or call (02) 8399 0027 to discuss. We can tailor your quote for any job.

*All timings are subject to availability.

SECURITY HOLD

ALL DEBIT/CREDIT CARDS submitted will incur a MAXIMUM $3000 SECURITY HOLD, subject to the total value of the equipment hired. It will be processed at the same time as payment is made for the actual hire, on your nominated Credit Card submitted in your New Customer Form. If you are able to provide a copy of a Certificate of Insurance (COI) listing us as Certificate Holder including additional insured for General Liability and as Loss Payee for Miscellaneous Rented Equipment with coverage equal to or greater in value than your order, theft exclusion are not excepted. You will be exempt from a security deposit.

FOR 1-3 DAYS HIRE, The Security Hold will be in the form of a PRE-AUTHORISATION. It will appear on your account as a pending transaction where the amount is essentially 'frozen'. The Pre-Authorisation will generally disappear from your account between 5-10 working days after the equipment has been inspected by our Equipment Technicians, however it may take up to 31 working days – depending on your Bank Account Provider.

FOR 4 DAYS+ HIRE & ALL INTERNATIONAL CLIENTS, the Security Hold will be in the form of a RENTAL SECURITY DEPOSIT. We will take the Deposit amount and charge your Credit Card. If the equipment is successfully returned on-time, complete and undamaged after close inspection by our Equipment Technicians, the Deposit amount is completely refunded to the same Credit Card.

In the rare case of items being lost, broken or returned late, a Replacement/Late fee may be taken out of the Security Hold. The Security Hold for Australian Citizens is only required for your first hire with us and will not be required for future hires thereafter. 

ALL AUSTRALIAN VISA/MASTERCARD CREDIT CARD TRANSACTIONS INCUR A 1.4% SURCHARGE.
ALL AUSTRALIAN AMEX CREDIT CARDS TRANSACTIONS INCUR A 1.75% SURCHARGE.
ALL INTERNATIONAL CREDIT CARD TRANSACTIONS INCUR A 2.7% SURCHARGE.

THE PROCESS